Managing Partner @ Financial Services Sector Leader, IBM ASEAN
Syed Shahid Hussain is the Managing Partner for Financial Services Sector Leader for IBM ASEAN. He has extensive experience of leading performance improvement, digital transformation, business model innovation in financial services organizations.
Syed has also partnered with CEOs and senior management teams to develop business, operating model and digital strategies related to growth, customers, partners, products and digital business.
As a subject matter expert in areas of customer strategy and customer relationship management, he has advised and led transformation projects in areas of omni-channel experience, cross-sell & up-sell, retention & churn, customer service, marketing and brand promise execution. Prior to this he was the Executive DIrector for the Financial Services Sector in IBM India / South Asia.
Panel Speaker – Bringing Innovative Strategies and Emerging Technologies into My Business